As Estecenter , we are aware that all positive and negative feedbacks of our guests are very valuable, we see these feedbacks as an opportunity to be evaluated, and we handle them in accordance with the legislation, with the principle of guest focus and confidentiality. By using our company’s resources in the most effective way, we manage the consultation process with our guests in a fair, transparent and impartial manner, within the framework of accountability and confidentiality principles. At Estecenter , we put people who need us to heal at the center of what we do. For this reason, we shape the privileged service we offer according to the expectations and demands of our guests who apply to us to regain their health.

Relevant department managers evaluate all reported opinions, work to improve our service quality in line with the demands, take action to solve your problems, and take the necessary corrective and developmental actions.

We get back to our guest about the decisions and results taken after the evaluation. The Patient Rights Unit not only contributes to the satisfaction of our guests, but also contributes to the development of our hospital by evaluating suggestions and opinions. Not only our Patient Rights Unit, but all our senior managers deal with issues that create negative opinions for solution purposes.

We attach importance to and take into account all feedback in order to achieve the best.