{"id":17465,"date":"2024-04-22T10:59:01","date_gmt":"2024-04-22T07:59:01","guid":{"rendered":"https:\/\/estecenter.com\/memnuniyet-saglama-sureci\/"},"modified":"2025-05-09T16:47:11","modified_gmt":"2025-05-09T13:47:11","slug":"memnuniyet-saglama-sureci","status":"publish","type":"page","link":"https:\/\/estecenter.com\/tr\/memnuniyet-saglama-sureci\/","title":{"rendered":"Memnuniyet Sa\u011flama S\u00fcreci"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"17465\" class=\"elementor elementor-17465\" data-elementor-post-type=\"page\">\n\t\t\t\t        <section class=\"elementor-section elementor-top-section elementor-element elementor-element-3ee4e01 elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3ee4e01\" data-element_type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;background_background&quot;:&quot;classic&quot;}\">\r\n\t\t            <div class=\"elementor-background-overlay\"><\/div>\r\n\t\t\r\n\t\t        <div class=\"elementor-container elementor-column-gap-default\" >\r\n\t\t        <div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-8d15320\" data-id=\"8d15320\" data-element_type=\"column\">\r\n            <div class=\"elementor-widget-wrap elementor-element-populated\">\r\n                \t\t<div class=\"elementor-element elementor-element-8d23ec7 elementor-widget elementor-widget-cms_heading\" data-id=\"8d23ec7\" data-element_type=\"widget\" data-widget_type=\"cms_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"cms-heading-wrapper cms-heading-layout1\">\r\n    \r\n            <h2 class=\"custom-heading\">\r\n            <span >Memnuniyet Sa\u011flama S\u00fcreci<\/span>\r\n        <\/h2>\r\n        \r\n    <\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t            <\/div>\r\n        <\/div>\r\n        \t\t\t<\/div>\r\n\t\t<\/section>\r\n\t\t        <section class=\"elementor-section elementor-top-section elementor-element elementor-element-876277c elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"876277c\" data-element_type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\r\n\t\t\r\n\t\t        <div class=\"elementor-container elementor-column-gap-default\" >\r\n\t\t        <div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-02af45a\" data-id=\"02af45a\" data-element_type=\"column\">\r\n            <div class=\"elementor-widget-wrap elementor-element-populated\">\r\n                        <section class=\"elementor-section elementor-inner-section elementor-element elementor-element-820ee9b elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"820ee9b\" data-element_type=\"section\" data-settings=\"{&quot;sticky&quot;:&quot;top&quot;,&quot;sticky_on&quot;:[&quot;desktop&quot;,&quot;tablet&quot;],&quot;sticky_parent&quot;:&quot;yes&quot;,&quot;sticky_offset&quot;:99,&quot;sticky_effects_offset&quot;:0}\">\r\n\t\t\r\n\t\t        <div class=\"elementor-container elementor-column-gap-no\" >\r\n\t\t        <div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-6b63ea7\" data-id=\"6b63ea7\" data-element_type=\"column\">\r\n            <div class=\"elementor-widget-wrap elementor-element-populated\">\r\n                \t\t<div class=\"elementor-element elementor-element-8f24657 elementor-widget elementor-widget-heading\" data-id=\"8f24657\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.21.0 - 15-04-2024 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><p class=\"elementor-heading-title elementor-size-default\">Estecenter Memnuniyet Sa\u011flama S\u00fcreci<\/p>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t            <\/div>\r\n        <\/div>\r\n        \t\t\t<\/div>\r\n\t\t<\/section>\r\n\t\t\t\t<div class=\"elementor-element elementor-element-457d3ab elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"457d3ab\" data-element_type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<link rel=\"stylesheet\" href=\"https:\/\/estecenter.com\/wp-content\/plugins\/elementor\/assets\/css\/widget-icon-list.min.css\">\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/estecenter.com\/tr\/internet-cerez-politikasi\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-circle\" viewbox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">\u0130nternet \u00c7erez Politikas\u0131<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/estecenter.com\/tr\/ziyaretci-politikasi\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-circle\" viewbox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Politikas\u0131<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/estecenter.com\/tr\/refakatci-politikasi\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-circle\" viewbox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Refakat\u00e7i Politikas\u0131<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/estecenter.com\/tr\/guvenlik-bilgisi-ve-politikasi\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-circle\" viewbox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">G\u00fcvenlik Bilgisi ve Politikas\u0131<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/estecenter.com\/tr\/sikayet-politikasi\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-circle\" viewbox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">\u015eikayet Politikas\u0131<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/estecenter.com\/tr\/hasta-haklari-birimi\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-circle\" viewbox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Hasta Haklar\u0131 Birimi<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/estecenter.com\/tr\/memnuniyet-saglama-sureci\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-circle\" viewbox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Memnuniyet Sa\u011flama S\u00fcreci<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t            <\/div>\r\n        <\/div>\r\n                <div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-067c8d0\" data-id=\"067c8d0\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\r\n            <div class=\"elementor-widget-wrap elementor-element-populated\">\r\n                        <section class=\"elementor-section elementor-inner-section elementor-element elementor-element-bd6580a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"bd6580a\" data-element_type=\"section\" id=\"about-us\">\r\n\t\t\r\n\t\t        <div class=\"elementor-container elementor-column-gap-no\" >\r\n\t\t        <div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-27d6c66\" data-id=\"27d6c66\" data-element_type=\"column\">\r\n            <div class=\"elementor-widget-wrap elementor-element-populated\">\r\n                \t\t<div class=\"elementor-element elementor-element-ce54632 elementor-widget elementor-widget-heading\" data-id=\"ce54632\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Estecenter Memnuniyet Sa\u011flama S\u00fcreci<\/p>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-65d163d elementor-widget elementor-widget-text-editor\" data-id=\"65d163d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.21.0 - 15-04-2024 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<p><strong>Hasta Haklar\u0131 Birimi ve G\u00f6r\u00fc\u015fleriniz<\/strong><\/p>\n<p>Hasta Haklar\u0131 Birimi olarak, hastanelerimizden arzu etti\u011finiz hizmeti alman\u0131z\u0131 ve memnuniyetinizi sa\u011flamak i\u00e7in \u00e7aba g\u00f6steriyoruz. Bu kapsamda:<\/p>\n<p>\u2022 Hastanemizden hizmet alan t\u00fcm hasta ve hasta yak\u0131nlar\u0131n\u0131n g\u00f6r\u00fc\u015f ve d\u00fc\u015f\u00fcncelerini dikkate al\u0131yoruz.<\/p>\n<p>\u2022 Gelen g\u00f6r\u00fc\u015fleri ilgili departman y\u00f6neticileriyle de\u011ferlendiriyor, hizmet kalitemizi iyile\u015ftirmek i\u00e7in \u00e7al\u0131\u015f\u0131yor ve sorunlar\u0131n\u0131z\u0131n \u00e7\u00f6z\u00fcm\u00fcne odaklan\u0131yoruz.<\/p>\n<p>\u2022 Ald\u0131\u011f\u0131m\u0131z kararlar ve sonu\u00e7lar hakk\u0131nda sizlere geri bildirim sa\u011fl\u0131yoruz.<\/p>\n<p>Hasta Haklar\u0131 Birimi, memnuniyetinize katk\u0131 sa\u011flaman\u0131n yan\u0131 s\u0131ra, \u00f6neri ve g\u00f6r\u00fc\u015flerinizle hastanemizin geli\u015fimine destek olmay\u0131 hedefliyor. \u015eik\u00e2yetleriniz ve olumsuz g\u00f6r\u00fc\u015flerinizle sadece Hasta Haklar\u0131 Birimimiz de\u011fil, ilgili t\u00fcm \u00fcst d\u00fczey y\u00f6neticilerimiz \u00e7\u00f6z\u00fcm odakl\u0131 olarak ilgilenmektedir.<\/p>\n<p><strong>G\u00f6r\u00fc\u015flerinizi \u0130letmek \u0130\u00e7in<\/strong><\/p>\n<p>Sizden gelen her g\u00f6r\u00fc\u015f bizim i\u00e7in de\u011ferlidir. G\u00f6r\u00fc\u015flerinizi iletmek i\u00e7in:<\/p>\n<p>\u2022 \u0130leti\u015fim numaralar\u0131m\u0131zdan bize ula\u015fabilir,<\/p>\n<p>\u2022 Web sayfam\u0131zda bulunan ileti\u015fim formunu doldurarak internet arac\u0131l\u0131\u011f\u0131yla g\u00f6r\u00fc\u015flerinizi iletebilir,<\/p>\n<p>\u2022 Hastanelerimizde bulunan anket formlar\u0131n\u0131 doldurabilir,<\/p>\n<p>\u2022 Sosyal medya hesaplar\u0131m\u0131zdan mesaj g\u00f6nderebilir,<\/p>\n<p>\u2022 Hasta Haklar\u0131 Birimi yetkilileri ile y\u00fcz y\u00fcze veya telefon ile g\u00f6r\u00fc\u015fme talep edebilirsiniz.<\/p>\n<p>G\u00f6r\u00fc\u015fleriniz sistemimizde kaydedilir ve titizlikle saklan\u0131r. \u015eik\u00e2yetleriniz, hasta haklar\u0131 ve memnuniyet ilkelerine g\u00f6re de\u011ferlendirilir. En k\u0131sa s\u00fcrede ve kalite standartlar\u0131na uygun \u00e7\u00f6z\u00fcmler \u00fcreterek sizlere geri d\u00f6n\u00fc\u015f yapmay\u0131 hedefliyoruz.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t            <\/div>\r\n        <\/div>\r\n        \t\t\t<\/div>\r\n\t\t<\/section>\r\n\t\t            <\/div>\r\n        <\/div>\r\n        \t\t\t<\/div>\r\n\t\t<\/section>\r\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Memnuniyet Sa\u011flama S\u00fcreci Estecenter Memnuniyet Sa\u011flama S\u00fcreci \u0130nternet \u00c7erez Politikas\u0131 Ziyaret\u00e7i Politikas\u0131 Refakat\u00e7i Politikas\u0131 G\u00fcvenlik Bilgisi ve Politikas\u0131 \u015eikayet Politikas\u0131 Hasta Haklar\u0131 Birimi Memnuniyet Sa\u011flama S\u00fcreci Estecenter Memnuniyet Sa\u011flama S\u00fcreci Hasta Haklar\u0131 Birimi ve G\u00f6r\u00fc\u015fleriniz Hasta Haklar\u0131 Birimi olarak, hastanelerimizden arzu etti\u011finiz hizmeti alman\u0131z\u0131 ve memnuniyetinizi sa\u011flamak i\u00e7in \u00e7aba g\u00f6steriyoruz. Bu kapsamda: \u2022 Hastanemizden hizmet [&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"categories":[],"tags":[],"_links":{"self":[{"href":"https:\/\/estecenter.com\/tr\/wp-json\/wp\/v2\/pages\/17465"}],"collection":[{"href":"https:\/\/estecenter.com\/tr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/estecenter.com\/tr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/estecenter.com\/tr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/estecenter.com\/tr\/wp-json\/wp\/v2\/comments?post=17465"}],"version-history":[{"count":9,"href":"https:\/\/estecenter.com\/tr\/wp-json\/wp\/v2\/pages\/17465\/revisions"}],"predecessor-version":[{"id":25461,"href":"https:\/\/estecenter.com\/tr\/wp-json\/wp\/v2\/pages\/17465\/revisions\/25461"}],"wp:attachment":[{"href":"https:\/\/estecenter.com\/tr\/wp-json\/wp\/v2\/media?parent=17465"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/estecenter.com\/tr\/wp-json\/wp\/v2\/categories?post=17465"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/estecenter.com\/tr\/wp-json\/wp\/v2\/tags?post=17465"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}