{"id":17402,"date":"2024-04-22T11:19:57","date_gmt":"2024-04-22T08:19:57","guid":{"rendered":"https:\/\/estecenter.com\/?page_id=17402"},"modified":"2024-04-26T17:04:11","modified_gmt":"2024-04-26T14:04:11","slug":"complaint-policy","status":"publish","type":"page","link":"https:\/\/estecenter.com\/tr\/complaint-policy\/","title":{"rendered":"\u015eikayet Politikas\u0131"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"17402\" class=\"elementor elementor-17402\" data-elementor-post-type=\"page\">\n\t\t\t\t        <section class=\"elementor-section elementor-top-section elementor-element elementor-element-3ee4e01 elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3ee4e01\" data-element_type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;background_background&quot;:&quot;classic&quot;}\">\r\n\t\t            <div class=\"elementor-background-overlay\"><\/div>\r\n\t\t\r\n\t\t        <div class=\"elementor-container elementor-column-gap-default\" >\r\n\t\t        <div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-8d15320\" data-id=\"8d15320\" data-element_type=\"column\">\r\n            <div class=\"elementor-widget-wrap elementor-element-populated\">\r\n                \t\t<div class=\"elementor-element elementor-element-8d23ec7 elementor-widget elementor-widget-cms_heading\" data-id=\"8d23ec7\" data-element_type=\"widget\" data-widget_type=\"cms_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"cms-heading-wrapper cms-heading-layout1\">\r\n    \r\n            <h2 class=\"custom-heading\">\r\n            <span >\u015eikayet Politikas\u0131<\/span>\r\n        <\/h2>\r\n        \r\n    <\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t            <\/div>\r\n        <\/div>\r\n        \t\t\t<\/div>\r\n\t\t<\/section>\r\n\t\t        <section class=\"elementor-section elementor-top-section elementor-element elementor-element-876277c elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"876277c\" data-element_type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\r\n\t\t\r\n\t\t        <div class=\"elementor-container elementor-column-gap-default\" >\r\n\t\t        <div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-02af45a\" data-id=\"02af45a\" data-element_type=\"column\">\r\n            <div class=\"elementor-widget-wrap elementor-element-populated\">\r\n                        <section class=\"elementor-section elementor-inner-section elementor-element elementor-element-820ee9b elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"820ee9b\" data-element_type=\"section\" data-settings=\"{&quot;sticky&quot;:&quot;top&quot;,&quot;sticky_on&quot;:[&quot;desktop&quot;,&quot;tablet&quot;],&quot;sticky_parent&quot;:&quot;yes&quot;,&quot;sticky_offset&quot;:99,&quot;sticky_effects_offset&quot;:0}\">\r\n\t\t\r\n\t\t        <div class=\"elementor-container elementor-column-gap-no\" >\r\n\t\t        <div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-6b63ea7\" data-id=\"6b63ea7\" data-element_type=\"column\">\r\n            <div class=\"elementor-widget-wrap elementor-element-populated\">\r\n                \t\t<div class=\"elementor-element elementor-element-8f24657 elementor-widget elementor-widget-heading\" data-id=\"8f24657\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.21.0 - 15-04-2024 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><p class=\"elementor-heading-title elementor-size-default\">Estecenter Complaint Policy<\/p>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t            <\/div>\r\n        <\/div>\r\n        \t\t\t<\/div>\r\n\t\t<\/section>\r\n\t\t\t\t<div class=\"elementor-element elementor-element-356324a elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"356324a\" data-element_type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<link rel=\"stylesheet\" href=\"https:\/\/estecenter.com\/wp-content\/plugins\/elementor\/assets\/css\/widget-icon-list.min.css\">\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/estecenter.com\/en\/patient-guide\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-circle\" viewbox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">\u0130nternet \u00c7erez Politikas\u0131<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/estecenter.com\/en\/visitor-policy\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-circle\" viewbox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Ziyaret\u00e7i Politikas\u0131<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/estecenter.com\/en\/companion-policy\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-circle\" viewbox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Refakat\u00e7i Politikas\u0131<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/estecenter.com\/en\/security-information-and-policy\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-circle\" viewbox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">G\u00fcvenlik Bilgileri ve Politikas\u0131<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/estecenter.com\/en\/complaint-policy\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-circle\" viewbox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">\u015eikayet Politikas\u0131<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/estecenter.com\/en\/patient-rights-unit\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-circle\" viewbox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Hasta Haklar\u0131 Birimi<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/estecenter.com\/en\/satisfaction-ensuring-process\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-circle\" viewbox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Memnuniyet Sa\u011flama S\u00fcreci<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t            <\/div>\r\n        <\/div>\r\n                <div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-067c8d0\" data-id=\"067c8d0\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\r\n            <div class=\"elementor-widget-wrap elementor-element-populated\">\r\n                        <section class=\"elementor-section elementor-inner-section elementor-element elementor-element-bd6580a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"bd6580a\" data-element_type=\"section\" id=\"about-us\">\r\n\t\t\r\n\t\t        <div class=\"elementor-container elementor-column-gap-no\" >\r\n\t\t        <div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-27d6c66\" data-id=\"27d6c66\" data-element_type=\"column\">\r\n            <div class=\"elementor-widget-wrap elementor-element-populated\">\r\n                \t\t<div class=\"elementor-element elementor-element-ce54632 elementor-widget elementor-widget-heading\" data-id=\"ce54632\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Estecenter Complaint Policy<\/p>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-89c5737 elementor-widget elementor-widget-text-editor\" data-id=\"89c5737\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.21.0 - 15-04-2024 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<p><span><span class=\"\">The Patient Rights Department attaches importance to your suggestions and opinions for the continuous development of our hospital. Your complaints and negative opinions are handled in a solution-oriented manner not only by our Patient Rights Department, but also by all our relevant senior managers.<\/span><\/span><\/p><p>\u00a0<\/p><p><span>You can submit your complaints, requests and suggestions using various communication channels; These channels include face-to-face interviews, telephone, e-mail, website, survey and letter. Additionally, there are facilities in patient rooms and desks where our patients can convey their opinions and complaints about our services by filling out the satisfaction survey form.<\/span><\/p><p>\u00a0<\/p><p><span>All complaints and suggestions are recorded and evaluated by relevant department managers. Improvements are made to increase our service quality in line with your requests, and the results of your complaints are reported back to you by the Patient Rights Unit within the specified period.<\/span><\/p><p>\u00a0<\/p><p><span>However, complaints that cannot be resolved in accordance with laws, regulations and directives are forwarded to a higher authority for resolution.<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t            <\/div>\r\n        <\/div>\r\n        \t\t\t<\/div>\r\n\t\t<\/section>\r\n\t\t            <\/div>\r\n        <\/div>\r\n        \t\t\t<\/div>\r\n\t\t<\/section>\r\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Complaint Policy Estecenter Complaint Policy Internet Cookie Policy Visitor Policy Companion Policy Security Information and Policy Complaint Policy Patient Rights Unit Satisfaction Ensuring Process Estecenter Complaint Policy The Patient Rights Department attaches importance to your suggestions and opinions for the continuous development of our hospital. Your complaints and negative opinions are handled in a solution-oriented [&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"categories":[],"tags":[],"_links":{"self":[{"href":"https:\/\/estecenter.com\/tr\/wp-json\/wp\/v2\/pages\/17402"}],"collection":[{"href":"https:\/\/estecenter.com\/tr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/estecenter.com\/tr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/estecenter.com\/tr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/estecenter.com\/tr\/wp-json\/wp\/v2\/comments?post=17402"}],"version-history":[{"count":8,"href":"https:\/\/estecenter.com\/tr\/wp-json\/wp\/v2\/pages\/17402\/revisions"}],"predecessor-version":[{"id":18210,"href":"https:\/\/estecenter.com\/tr\/wp-json\/wp\/v2\/pages\/17402\/revisions\/18210"}],"wp:attachment":[{"href":"https:\/\/estecenter.com\/tr\/wp-json\/wp\/v2\/media?parent=17402"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/estecenter.com\/tr\/wp-json\/wp\/v2\/categories?post=17402"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/estecenter.com\/tr\/wp-json\/wp\/v2\/tags?post=17402"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}