{"id":17406,"date":"2024-04-22T10:59:01","date_gmt":"2024-04-22T07:59:01","guid":{"rendered":"https:\/\/estecenter.com\/?page_id=17406"},"modified":"2024-04-22T11:31:47","modified_gmt":"2024-04-22T08:31:47","slug":"prozess-zur-sicherstellung-der-zufriedenheit","status":"publish","type":"page","link":"https:\/\/estecenter.com\/de\/prozess-zur-sicherstellung-der-zufriedenheit\/","title":{"rendered":"Prozess zur Sicherstellung der Kundenzufriedenheit"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"17406\" class=\"elementor elementor-17406\" data-elementor-post-type=\"page\">\n\t\t\t\t        <section class=\"elementor-section elementor-top-section elementor-element elementor-element-3ee4e01 elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3ee4e01\" data-element_type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;background_background&quot;:&quot;classic&quot;}\">\r\n\t\t            <div class=\"elementor-background-overlay\"><\/div>\r\n\t\t\r\n\t\t        <div class=\"elementor-container elementor-column-gap-default\" >\r\n\t\t        <div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-8d15320\" data-id=\"8d15320\" data-element_type=\"column\">\r\n            <div class=\"elementor-widget-wrap elementor-element-populated\">\r\n                \t\t<div class=\"elementor-element elementor-element-8d23ec7 elementor-widget elementor-widget-cms_heading\" data-id=\"8d23ec7\" data-element_type=\"widget\" data-widget_type=\"cms_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"cms-heading-wrapper cms-heading-layout1\">\r\n    \r\n            <h2 class=\"custom-heading\">\r\n            <span >Prozess zur Sicherstellung der Kundenzufriedenheit<\/span>\r\n        <\/h2>\r\n        \r\n    <\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t            <\/div>\r\n        <\/div>\r\n        \t\t\t<\/div>\r\n\t\t<\/section>\r\n\t\t        <section class=\"elementor-section elementor-top-section elementor-element elementor-element-876277c elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"876277c\" data-element_type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\r\n\t\t\r\n\t\t        <div class=\"elementor-container elementor-column-gap-default\" >\r\n\t\t        <div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-02af45a\" data-id=\"02af45a\" data-element_type=\"column\">\r\n            <div class=\"elementor-widget-wrap elementor-element-populated\">\r\n                        <section class=\"elementor-section elementor-inner-section elementor-element elementor-element-820ee9b elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"820ee9b\" data-element_type=\"section\" data-settings=\"{&quot;sticky&quot;:&quot;top&quot;,&quot;sticky_on&quot;:[&quot;desktop&quot;,&quot;tablet&quot;],&quot;sticky_parent&quot;:&quot;yes&quot;,&quot;sticky_offset&quot;:99,&quot;sticky_effects_offset&quot;:0}\">\r\n\t\t\r\n\t\t        <div class=\"elementor-container elementor-column-gap-no\" >\r\n\t\t        <div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-6b63ea7\" data-id=\"6b63ea7\" data-element_type=\"column\">\r\n            <div class=\"elementor-widget-wrap elementor-element-populated\">\r\n                \t\t<div class=\"elementor-element elementor-element-8f24657 elementor-widget elementor-widget-heading\" data-id=\"8f24657\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.21.0 - 15-04-2024 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><p class=\"elementor-heading-title elementor-size-default\">Estecenter-Prozess zur Sicherstellung der Kundenzufriedenheit<\/p>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t            <\/div>\r\n        <\/div>\r\n        \t\t\t<\/div>\r\n\t\t<\/section>\r\n\t\t\t\t<div class=\"elementor-element elementor-element-dad9194 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"dad9194\" data-element_type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<link rel=\"stylesheet\" href=\"https:\/\/estecenter.com\/wp-content\/plugins\/elementor\/assets\/css\/widget-icon-list.min.css\">\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/estecenter.com\/en\/patient-guide\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-circle\" viewbox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Internet-Cookie-Richtlinie<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/estecenter.com\/en\/visitor-policy\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-circle\" viewbox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Besucherrichtlinien<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/estecenter.com\/en\/companion-policy\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-circle\" viewbox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Begleitrichtlinie<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/estecenter.com\/en\/security-information-and-policy\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-circle\" viewbox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Sicherheitsinformationen und -richtlinien<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/estecenter.com\/en\/complaint-policy\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-circle\" viewbox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Beschwerderichtlinie<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/estecenter.com\/en\/patient-rights-unit\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-circle\" viewbox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Abteilung f\u00fcr Patientenrechte<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/estecenter.com\/en\/satisfaction-ensuring-process\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-circle\" viewbox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Prozess zur Sicherstellung der Kundenzufriedenheit<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t            <\/div>\r\n        <\/div>\r\n                <div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-067c8d0\" data-id=\"067c8d0\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\r\n            <div class=\"elementor-widget-wrap elementor-element-populated\">\r\n                        <section class=\"elementor-section elementor-inner-section elementor-element elementor-element-bd6580a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"bd6580a\" data-element_type=\"section\" id=\"about-us\">\r\n\t\t\r\n\t\t        <div class=\"elementor-container elementor-column-gap-no\" >\r\n\t\t        <div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-27d6c66\" data-id=\"27d6c66\" data-element_type=\"column\">\r\n            <div class=\"elementor-widget-wrap elementor-element-populated\">\r\n                \t\t<div class=\"elementor-element elementor-element-ce54632 elementor-widget elementor-widget-heading\" data-id=\"ce54632\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Estecenter-Prozess zur Sicherstellung der Kundenzufriedenheit<\/p>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-65d163d elementor-widget elementor-widget-text-editor\" data-id=\"65d163d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.21.0 - 15-04-2024 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<p><strong><span class=\"\">Patientenrechteabteilung und Ihre Meinungen<\/span><\/strong><\/p><p>Als Abteilung f\u00fcr Patientenrechte setzen wir uns daf\u00fcr ein, dass Sie in unseren Krankenh\u00e4usern die gew\u00fcnschten Leistungen erhalten und zufrieden sind. In diesem Zusammenhang:<\/p><p>\u00a0<\/p><p>\u2022 Wir ber\u00fccksichtigen die Meinungen und Ansichten aller Patienten und ihrer Angeh\u00f6rigen, die in unserem Krankenhaus behandelt werden.<\/p><p>\u2022 Wir werten die Kommentare gemeinsam mit den zust\u00e4ndigen Abteilungsleitern aus, arbeiten an der Verbesserung unserer Servicequalit\u00e4t und konzentrieren uns darauf, Ihre Probleme zu l\u00f6sen.<\/p><p>\u2022 Wir geben Ihnen Feedback zu den von uns getroffenen Entscheidungen und den erzielten Ergebnissen.<\/p><p>\u00a0<\/p><p>Neben Ihrer Zufriedenheit m\u00f6chte die Patientenrechtsabteilung durch Ihre Anregungen und Meinungen zur Weiterentwicklung unseres Krankenhauses beitragen. Nicht nur unsere Patientenrechtsabteilung, sondern alle unsere leitenden Angestellten gehen l\u00f6sungsorientiert auf Ihre Beschwerden und Kritikpunkte ein.<\/p><p>\u00a0<\/p><p><strong>Um Ihre Meinung einzureichen<\/strong><\/p><p>Ihre Meinung ist uns wichtig. So reichen Sie Ihre Kommentare ein:<\/p><p>\u00a0<\/p><p>\u2022 Sie erreichen uns \u00fcber unsere Kontaktnummern.,<\/p><p>\u2022 Sie k\u00f6nnen uns Ihre Meinung \u00fcber das Internet mitteilen, indem Sie das Kontaktformular auf unserer Website ausf\u00fcllen.,<\/p><p>\u2022 Sie k\u00f6nnen die Umfrageformulare in unseren Krankenh\u00e4usern ausf\u00fcllen.,<\/p><p>\u2022 Sie k\u00f6nnen Nachrichten \u00fcber unsere Social-Media-Konten senden.,<\/p><p>\u2022 Sie k\u00f6nnen ein pers\u00f6nliches oder telefonisches Treffen mit Vertretern der Patientenrechtsabteilung vereinbaren.<\/p><p>\u00a0<\/p><p>Ihre Meinungen werden in unserem System erfasst und sorgf\u00e4ltig gespeichert. Ihre Beschwerden werden gem\u00e4\u00df den Patientenrechten und den Grunds\u00e4tzen der Patientenzufriedenheit gepr\u00fcft. Wir bem\u00fchen uns, Ihnen schnellstm\u00f6glich eine L\u00f6sung anzubieten, die unseren Qualit\u00e4tsstandards entspricht.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t            <\/div>\r\n        <\/div>\r\n        \t\t\t<\/div>\r\n\t\t<\/section>\r\n\t\t            <\/div>\r\n        <\/div>\r\n        \t\t\t<\/div>\r\n\t\t<\/section>\r\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Satisfaction Ensuring Process Estecenter Satisfaction Ensuring Process Internet Cookie Policy Visitor Policy Companion Policy Security Information and Policy Complaint Policy Patient Rights Unit Satisfaction Ensuring Process Estecenter Satisfaction Ensuring Process Patient Rights Unit and Your Opinions As the Patient Rights Unit, we strive to ensure that you receive the service you desire from our hospitals [&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"categories":[],"tags":[],"_links":{"self":[{"href":"https:\/\/estecenter.com\/de\/wp-json\/wp\/v2\/pages\/17406"}],"collection":[{"href":"https:\/\/estecenter.com\/de\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/estecenter.com\/de\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/estecenter.com\/de\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/estecenter.com\/de\/wp-json\/wp\/v2\/comments?post=17406"}],"version-history":[{"count":7,"href":"https:\/\/estecenter.com\/de\/wp-json\/wp\/v2\/pages\/17406\/revisions"}],"predecessor-version":[{"id":17459,"href":"https:\/\/estecenter.com\/de\/wp-json\/wp\/v2\/pages\/17406\/revisions\/17459"}],"wp:attachment":[{"href":"https:\/\/estecenter.com\/de\/wp-json\/wp\/v2\/media?parent=17406"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/estecenter.com\/de\/wp-json\/wp\/v2\/categories?post=17406"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/estecenter.com\/de\/wp-json\/wp\/v2\/tags?post=17406"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}