{"id":17461,"date":"2024-04-22T11:19:57","date_gmt":"2024-04-22T08:19:57","guid":{"rendered":"https:\/\/estecenter.com\/sikayet-politikasi\/"},"modified":"2024-04-26T14:37:41","modified_gmt":"2024-04-26T11:37:41","slug":"sikayet-politikasi","status":"publish","type":"page","link":"https:\/\/estecenter.com\/ar\/sikayet-politikasi\/","title":{"rendered":"\u0633\u064a\u0627\u0633\u0629 \u0627\u0644\u062e\u0635\u0648\u0635\u064a\u0629"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"17461\" class=\"elementor elementor-17461\" data-elementor-post-type=\"page\">\n\t\t\t\t        <section class=\"elementor-section elementor-top-section elementor-element elementor-element-3ee4e01 elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3ee4e01\" data-element_type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;background_background&quot;:&quot;classic&quot;}\">\r\n\t\t            <div class=\"elementor-background-overlay\"><\/div>\r\n\t\t\r\n\t\t        <div class=\"elementor-container elementor-column-gap-default\" >\r\n\t\t        <div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-8d15320\" data-id=\"8d15320\" data-element_type=\"column\">\r\n            <div class=\"elementor-widget-wrap elementor-element-populated\">\r\n                \t\t<div class=\"elementor-element elementor-element-8d23ec7 elementor-widget elementor-widget-cms_heading\" data-id=\"8d23ec7\" data-element_type=\"widget\" data-widget_type=\"cms_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"cms-heading-wrapper cms-heading-layout1\">\r\n    \r\n            <h2 class=\"custom-heading\">\r\n            <span >\u0633\u064a\u0627\u0633\u0629 \u0627\u0644\u062e\u0635\u0648\u0635\u064a\u0629<\/span>\r\n        <\/h2>\r\n        \r\n    <\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t            <\/div>\r\n        <\/div>\r\n        \t\t\t<\/div>\r\n\t\t<\/section>\r\n\t\t        <section class=\"elementor-section elementor-top-section elementor-element elementor-element-876277c elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"876277c\" data-element_type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\r\n\t\t\r\n\t\t        <div class=\"elementor-container elementor-column-gap-default\" >\r\n\t\t        <div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-02af45a\" data-id=\"02af45a\" data-element_type=\"column\">\r\n            <div class=\"elementor-widget-wrap elementor-element-populated\">\r\n                        <section class=\"elementor-section elementor-inner-section elementor-element elementor-element-820ee9b elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"820ee9b\" data-element_type=\"section\" data-settings=\"{&quot;sticky&quot;:&quot;top&quot;,&quot;sticky_on&quot;:[&quot;desktop&quot;,&quot;tablet&quot;],&quot;sticky_parent&quot;:&quot;yes&quot;,&quot;sticky_offset&quot;:99,&quot;sticky_effects_offset&quot;:0}\">\r\n\t\t\r\n\t\t        <div class=\"elementor-container elementor-column-gap-no\" >\r\n\t\t        <div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-6b63ea7\" data-id=\"6b63ea7\" data-element_type=\"column\">\r\n            <div class=\"elementor-widget-wrap elementor-element-populated\">\r\n                \t\t<div class=\"elementor-element elementor-element-8f24657 elementor-widget elementor-widget-heading\" data-id=\"8f24657\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.21.0 - 15-04-2024 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><p class=\"elementor-heading-title elementor-size-default\">Estecenter \u015eikayet Politikas\u0131<\/p>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t            <\/div>\r\n        <\/div>\r\n        \t\t\t<\/div>\r\n\t\t<\/section>\r\n\t\t\t\t<div class=\"elementor-element elementor-element-356324a elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"356324a\" data-element_type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<link rel=\"stylesheet\" href=\"https:\/\/estecenter.com\/wp-content\/plugins\/elementor\/assets\/css\/widget-icon-list.min.css\">\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/estecenter.com\/tr\/internet-cerez-politikasi\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-circle\" viewbox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">\u0633\u064a\u0627\u0633\u0629 \u0645\u0644\u0641\u0627\u062a \u0627\u0644\u0625\u0646\u062a\u0631\u0646\u062a<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/estecenter.com\/tr\/ziyaretci-politikasi\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-circle\" viewbox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">\u0633\u064a\u0627\u0633\u0629 \u0627\u0644\u0632\u064a\u0627\u0631\u0629<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/estecenter.com\/tr\/refakatci-politikasi\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-circle\" viewbox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">\u0633\u064a\u0627\u0633\u0629 \u0627\u0644\u0631\u0641\u0627\u062a<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/estecenter.com\/tr\/guvenlik-bilgisi-ve-politikasi\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-circle\" viewbox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">G\u00fcvenlik Bilgisi ve Politikas\u0131<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/estecenter.com\/tr\/sikayet-politikasi\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-circle\" viewbox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">\u0633\u064a\u0627\u0633\u0629 \u0627\u0644\u062e\u0635\u0648\u0635\u064a\u0629<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/estecenter.com\/tr\/hasta-haklari-birimi\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-circle\" viewbox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Hasta Haklar\u0131 Birimi<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/estecenter.com\/tr\/memnuniyet-saglama-sureci\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-circle\" viewbox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Memnuniyet Sa\u011flama S\u00fcreci<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t            <\/div>\r\n        <\/div>\r\n                <div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-067c8d0\" data-id=\"067c8d0\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\r\n            <div class=\"elementor-widget-wrap elementor-element-populated\">\r\n                        <section class=\"elementor-section elementor-inner-section elementor-element elementor-element-bd6580a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"bd6580a\" data-element_type=\"section\" id=\"about-us\">\r\n\t\t\r\n\t\t        <div class=\"elementor-container elementor-column-gap-no\" >\r\n\t\t        <div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-27d6c66\" data-id=\"27d6c66\" data-element_type=\"column\">\r\n            <div class=\"elementor-widget-wrap elementor-element-populated\">\r\n                \t\t<div class=\"elementor-element elementor-element-ce54632 elementor-widget elementor-widget-heading\" data-id=\"ce54632\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Estecenter \u015eikayet Politikas\u0131<\/p>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-89c5737 elementor-widget elementor-widget-text-editor\" data-id=\"89c5737\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.21.0 - 15-04-2024 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<p>Hasta Haklar\u0131 B\u00f6l\u00fcm\u00fc, hastanemizin s\u00fcrekli geli\u015fimi i\u00e7in sizlerin \u00f6neri ve g\u00f6r\u00fc\u015flerini \u00f6nemser. \u015eikayetleriniz ve olumsuz g\u00f6r\u00fc\u015fleriniz, sadece Hasta Haklar\u0131 B\u00f6l\u00fcm\u00fcm\u00fcz taraf\u0131ndan de\u011fil, ayn\u0131 zamanda ilgili t\u00fcm \u00fcst d\u00fczey y\u00f6neticilerimiz taraf\u0131ndan da \u00e7\u00f6z\u00fcm odakl\u0131 bir \u015fekilde ele al\u0131n\u0131r.<\/p>\n<p>\u015eik\u00e2yet, istek ve \u00f6nerilerinizi \u00e7e\u015fitli ileti\u015fim kanallar\u0131n\u0131 kullanarak iletebilirsiniz; bu kanallar aras\u0131nda y\u00fcz y\u00fcze g\u00f6r\u00fc\u015fme, telefon, e-posta, web sitesi, anket ve mektup bulunmaktad\u0131r. Ayr\u0131ca, hastalar\u0131m\u0131z\u0131n hizmetlerimizle ilgili g\u00f6r\u00fc\u015f ve \u015fikayetlerini memnuniyet anket formunu doldurarak da iletebilecekleri hasta odalar\u0131nda ve bankolarda bulunan imkanlar da mevcuttur.<\/p>\n<p>T\u00fcm \u015fikayet ve \u00f6neriler kay\u0131t alt\u0131na al\u0131n\u0131r ve ilgili departman y\u00f6neticileri taraf\u0131ndan de\u011ferlendirilir. Sizlerin talepleri do\u011frultusunda hizmet kalitemizi art\u0131rmak i\u00e7in iyile\u015ftirmeler yap\u0131l\u0131r ve \u015fikayetlerinizin sonucu belirtilen s\u00fcre i\u00e7inde Hasta Haklar\u0131 Birimi taraf\u0131ndan sizlere geri bildirilir.<\/p>\n<p>Ancak, yasa, y\u00f6netmelik ve y\u00f6nergeler gere\u011fi \u00e7\u00f6z\u00fclemeyecek \u015fikayetler, \u00e7\u00f6z\u00fcm\u00fc i\u00e7in bir \u00fcst makama iletilir.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t            <\/div>\r\n        <\/div>\r\n        \t\t\t<\/div>\r\n\t\t<\/section>\r\n\t\t            <\/div>\r\n        <\/div>\r\n        \t\t\t<\/div>\r\n\t\t<\/section>\r\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>\u015eikayet Politikas\u0131 Estecenter \u015eikayet Politikas\u0131 \u0130nternet \u00c7erez Politikas\u0131 Ziyaret\u00e7i Politikas\u0131 Refakat\u00e7i Politikas\u0131 G\u00fcvenlik Bilgisi ve Politikas\u0131 \u015eikayet Politikas\u0131 Hasta Haklar\u0131 Birimi Memnuniyet Sa\u011flama S\u00fcreci Estecenter \u015eikayet Politikas\u0131 Hasta Haklar\u0131 B\u00f6l\u00fcm\u00fc, hastanemizin s\u00fcrekli geli\u015fimi i\u00e7in sizlerin \u00f6neri ve g\u00f6r\u00fc\u015flerini \u00f6nemser. \u015eikayetleriniz ve olumsuz g\u00f6r\u00fc\u015fleriniz, sadece Hasta Haklar\u0131 B\u00f6l\u00fcm\u00fcm\u00fcz taraf\u0131ndan de\u011fil, ayn\u0131 zamanda ilgili t\u00fcm \u00fcst d\u00fczey [&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"categories":[],"tags":[],"_links":{"self":[{"href":"https:\/\/estecenter.com\/ar\/wp-json\/wp\/v2\/pages\/17461"}],"collection":[{"href":"https:\/\/estecenter.com\/ar\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/estecenter.com\/ar\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/estecenter.com\/ar\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/estecenter.com\/ar\/wp-json\/wp\/v2\/comments?post=17461"}],"version-history":[{"count":5,"href":"https:\/\/estecenter.com\/ar\/wp-json\/wp\/v2\/pages\/17461\/revisions"}],"predecessor-version":[{"id":18049,"href":"https:\/\/estecenter.com\/ar\/wp-json\/wp\/v2\/pages\/17461\/revisions\/18049"}],"wp:attachment":[{"href":"https:\/\/estecenter.com\/ar\/wp-json\/wp\/v2\/media?parent=17461"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/estecenter.com\/ar\/wp-json\/wp\/v2\/categories?post=17461"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/estecenter.com\/ar\/wp-json\/wp\/v2\/tags?post=17461"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}